Solveet - Solveet Privacy Policy

Solveet Privacy Policy
Updated: December 28, 2025

At Solveet, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use the Solveet Platform, including the website, applications, and related services (collectively, the “Platform”).

This Policy is designed to comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), and applies to all Users and Solvers worldwide.

1. WHO WE ARE

Solveet SRL. acts as the data controller for personal data processed through the Solveet Platform.

Solveet determines the purposes and means of processing personal data in accordance with applicable data protection laws.

2. PERSONAL DATA WE COLLECT

We collect only the data necessary to operate, secure, and improve the Platform.

2.1. Account and Identity Data

Full name
Email address
Username / user ID
Optional profile photo
Identity document data (ID or passport) for Solvers only, collected by our thrid party partner: Stripe; not by us. We do not ask, verify or collect your ID or Passport.
2.2. Payment Data

Payments are processed by third-party payment processors (Stripe)
Solveet does not store full card numbers or sensitive payment credentials
We may receive limited transaction-related information (e.g., payment status, timestamps)

2.3. Usage and Interaction Data

Session history and booking details
Platform interactions and preferences
Time zone and language settings
Communication metadata (not session content)

2.4. Technical Data

IP address
Device type, operating system, browser type
Log files and diagnostic data

2.5. User-Generated Content

Reviews, ratings, comments
Uploaded files, images, videos, or other materials shared through the Platform

3. PURPOSES OF DATA PROCESSING

We process personal data for the following purposes:

to provide, operate, and maintain the Solveet Platform;
to facilitate and manage 1:1 live sessions between Users and Solvers;
to process payments securely via third-party payment processors;
to verify the identity of Solvers and prevent fraud;
to enforce our Terms and Conditions, User Code of Conduct, and related policies;
to communicate with you regarding your account or the Services;
to provide customer support and resolve disputes;
to comply with legal, regulatory, or contractual obligations;
to improve platform functionality, performance, and user experience.

Solveet does not use personal data for automated decision-making or profiling with legal or similarly significant effects.

4. DATA SHARING AND DISCLOSURE

Solveet does not sell personal data.

We may share personal data only in the following circumstances:

4.1. Service Providers

With trusted third-party service providers who process data on our behalf, such as:

payment processors (e.g., Stripe);
hosting and cloud infrastructure providers;
customer support and communication tools.

These providers are contractually bound to process data only according to our instructions and applicable law.

4.2. Other Users

Limited profile information (such as username, profile photo, language, availability, and reviews) may be visible to other Users as part of the normal operation of the Platform.

4.3. Legal and Regulatory Authorities

Where required by law, court order, or lawful request from a competent authority.

5. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

Account data is retained while your account remains active.
Identity verification documents are deleted immediately after verification.
Transaction and financial records may be retained as required by applicable accounting or tax laws.

When data is no longer required, it is securely deleted or anonymized.

6. INTERNATIONAL DATA TRANSFERS

Personal data may be processed within the European Union or transferred to countries outside the EU where Solveet or its service providers operate.

Where such transfers occur, Solveet ensures appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission; or
other lawful transfer mechanisms recognized under GDPR.

7. DATA SECURITY

Solveet implements appropriate technical and organizational measures to protect personal data, including:

encryption of data in transit;
access controls and authentication mechanisms;
secure third-party integrations.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

8. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have the right to:

access your personal data;
request correction or deletion of data;
restrict or object to certain processing activities;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a supervisory authority.

Requests can be submitted using the contact details below.

9. CHANGES TO THIS PRIVACY POLICY

Solveet may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Material changes will be communicated through the Platform or by email. The most recent version will always be available in the Legal Center.

10. CONTACT

For questions, requests, or concerns related to privacy or data protection, please contact:

Email: support@solveet.com

This Privacy Policy forms an integral part of the Solveet Terms and Conditions and is intended to provide transparency, clarity, and legal certainty for all Platform users.

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